فرصت شغلی

Job Opportunity: Call Center Manager

SHATEL

Posted on: 2017/01/15

Level of Seniority: Top management

Job Category: Other

Type of Cooperation: Full time

City: Tehran

Address: Elahiyeh Deadend, Shariati Ave.

Main Responsibilities

  • • Ensure call center solutions, systems, applications, processes & procedures alignment with overall architecture & infrastructure and also Shatel Mobile strategies & business plan.
  • • Manage call center services and back office support business operations based on desired OLA & SLA through vendors & partners.
  • • Manage projects and optimization initiatives considering service delivery obligations.
  • • Maintain a high quality service level in call center and back office by managing agreed service with service provider(s) & partners

Requirements

Field of study: Computer, IT, industrial engineering or related field

Gender: No difference

Minimum work experience 2 Year in Telecom
3 Year in Management in CR

Age range: 20 To 40Year


Areas of expertise:
GSM & telecom knowledge / Advanced
Call center policies and procedures / Advanced
Complaint Management / Advanced
People management / Advanced
Performance management / Advanced
Billing systems / Advanced
Contact center dynamics and tactical approaches / Advanced
Communication & negotiation / Advanced
People management skills / Advanced

Tools and softwares:
CRM systems / Advanced
Microsoft office / Advanced

Language:
English / Advanced

Required Soft Skills:
Communications skill / Strategic thinking / Flexibility / Negotiation / TACT / political understanding / Commitment / Self-development / Problem-solving and decision-making / Creativity and innovation / Self-management / Leadership / Networking / Adaptability / Team work / Conflict Management / Accountability / Customer Orientation


High priority requirements:
Shatel Mobile as mobile telecom service provider is a part of Shatel Group. It is going to provide mobile & portable data services, portable telephony & OTT, based on its MVNO, TD-LTE & FCP licenses. Providing an agile and dynamic environment is important to Shatel Mobile.

About the Company

Shatel Mobile as mobile telecom service provider is a part of Shatel Group. It is going to provide mobile & portable data services, portable telephony & OTT, based on its MVNO, TD-LTE & FCP licenses. Providing an agile and dynamic environment is important to Shatel Mobile.