تلنت یاب در سال 95 سال نو مبارک Show Waypoints Show Trail
فرصت شغلی

Job Opportunity: Call Center Quality Control Coordinator

SHATEL

Posted on: 2017/01/15

Level of Seniority: Expert

Job Category: Other

Type of Cooperation: Full time

Address: Elahiyeh Deadend, Shariati Ave.

Main Responsibilities

  • • Assist & take active participation in designing & defining CR PPPs
  • • Effectively execute stated policies and procedures in respect of Quality and Performance management of Call Center Service provider team & partner.
  • • Assist in monitoring and benchmarking performance across and within teams, effectively feedback good and under performers, advising on improvement plans in coordination with HR
  • • Actively participate in defining training needs and development programs for call takers

Requirements

Field of study: Computer, IT, industrial engineering or related field

Gender: No difference

Minimum work experience 2 Year in telecom CR

Age range: 20 To 35Year


Areas of expertise:
GSM & telecom / Advanced / Certificate Not required
Call center policies and procedures / Advanced / Certificate Not required
Reporting and presentation skills / Advanced / Certificate Not required
People management skills / Advanced / Certificate Not required
Analytical skills / Advanced / Certificate Not required
Problem solving / Advanced / Certificate Not required

Tools and softwares:
CRM systems / Advanced / Certificate Not required
Microsoft office / Advanced / Certificate Not required

Language:
English / Advanced / Certificate Not required

Required Soft Skills:
Communications skill / Strategic thinking / Flexibility / Negotiation / Commitment / Self-development / Problem-solving and decision-making / Creativity and innovation / Leadership / Adaptability / Team work / Conflict Management / Accountability / Customer Orientation


High priority requirements:
Shatel Mobile as mobile telecom service provider is a part of Shatel Group. It is going to provide mobile & portable data services, portable telephony & OTT, based on its MVNO, TD-LTE & FCP licenses. Providing an agile and dynamic environment is important to Shatel Mobile.

About the Company

Shatel Mobile as mobile telecom service provider is a part of Shatel Group. It is going to provide mobile & portable data services, portable telephony & OTT, based on its MVNO, TD-LTE & FCP licenses. Providing an agile and dynamic environment is important to Shatel Mobile.