فرصت شغلی

Job Opportunity: NOC Call Center

Company: Afranet

Level of Seniority: Expert

Job Category: IT - Software & Web

Type of Cooperation: Full time

City: تهران

Address: سهروردی شمالی

Agreed rights

Main Responsibilities

  • • Answering the phone calls at Network Operations Center (NOC) department
  • • Evaluation of the received customers and forwarding them to the technical team
  • • Checking CRM / Ticketing systems for follow-up tasks / issues due the specified SLA
  • • Ability to do basic troubleshooting
  • • Follow-up customers in order to evaluate service quality / Survey forms
  • • Arrangement of the periodic customer care planning
  • • Creating documents
  • • Translating the particular technical documents
  • • Providing daily / weekly / monthly reports on activities
  • • Manage customer communications and expectations
  • • Arrangement of particular training courses

Requirements

Field of study: کامپیوتر / IT / شبکه

Grade: Bachelor's degree

Gender: No difference

Minimum work experience 2 Year in Call Center

Age range: 25 To 35Year


Areas of expertise:
Troubleshooting / Intermediate

Tools and softwares:
CRM / Ticketing software / Intermediate

Language:
English / Intermediate

Required Soft Skills:
Communications skill / Flexibility / Negotiation / Commitment / Self-development / Problem-solving and decision-making / Self-management / Adaptability / Team work / Conflict Management / Accountability / Customer Orientation


About the Company

Afranet, is a public company operating within the IT sector in Iran. Headquartered in Tehran, it is one of the largest IT services companies in the country providing a range of products, capabilities and consulting services to a broad spectrum of business communities The company's current portfolio, includes broadband internet, data center, cloud services and e-commerce.