فرصت شغلی

Job Opportunity: Call Center Senior Specialist

SHATEL

Posted on: 2017/01/15

Level of Seniority: Experienced

Job Category: Other

Type of Cooperation: Full time

Address: Elahiyeh Deadend, Shariati Ave.

Main Responsibilities

  • • Design, define & optimize call center policies, processes & procedures
  • • Advise on PPPs improvement based on benchmarks, Shatel Mobile strategy & business plan
  • • Perform routine quality checks on service provider agents ensuring their adherence to quality and performance standards aligned with quality team
  • • Ensure appropriate corrective action to maintain and improve quality of standards (QOS) and customer satisfaction indexes (CSI) in own team.
  • • To be Shatel Mobile link with CR service provider to make sure maximum services quality

Requirements

Field of study: Computer, IT, industrial engineering or related field

Gender: No difference

Minimum work experience 2 Year in telecom

Age range: 20 To 35Year


Areas of expertise:
GSM & telecom knowledge / Advanced / Certificate Not required
Call center policies and procedures / Advanced / Certificate Not required
Analytical skills / Advanced / Certificate Not required
Problem solving / Advanced / Certificate Not required
Reporting and presentation skills / Advanced / Certificate Not required
Process implementation / Advanced / Certificate Not required

Tools and softwares:
CRM systems / Advanced / Certificate Not required
Microsoft office / Advanced / Certificate Not required

Language:
English / Advanced / Certificate Not required

Required Soft Skills:
Communications skill / Strategic thinking / Flexibility / Negotiation / Commitment / Self-development / Problem-solving and decision-making / Creativity and innovation / Leadership / Adaptability / Team work / Conflict Management / Accountability / Customer Orientation


High priority requirements:
Shatel Mobile as mobile telecom service provider is a part of Shatel Group. It is going to provide mobile & portable data services, portable telephony & OTT, based on its MVNO, TD-LTE & FCP licenses. Providing an agile and dynamic environment is important to Shatel Mobile.

About the Company

Shatel Mobile as mobile telecom service provider is a part of Shatel Group. It is going to provide mobile & portable data services, portable telephony & OTT, based on its MVNO, TD-LTE & FCP licenses. Providing an agile and dynamic environment is important to Shatel Mobile.